FAQ - For Guests & Visitors
Last updated: July 2026
Bookings & Payments
How do I book an experience?
Simply browse our platform, find an experience you love, select your preferred date, and pay securely online using your credit or debit card.
Once your booking is confirmed, you will receive an automatic email confirmation with all the details, including the exact location and what to bring.
Are there any hidden fees?
No. The price you see listed on the experience page is exactly what you pay.
How do I get in touch with my Host before the event?
If you have specific questions about a workshop (e.g., about accessibility, dietary requirements, or what to wear), you can reach out directly to the Host. Their contact details will be listed on the event page, or provided immediately upon booking.
Cancellations, Transfers & Refunds
What is your cancellation and refund policy?
Because our Hosts must book physical venues, purchase supplies, and organize schedules well in advance, we use a time-based refund policy:
I can no longer attend. Can I give my spot to a friend?
Yes, absolutely! We know plans change. You can transfer your booking to a friend completely free of charge. All you need to do is notify your Host via email at least 24 hours before the scheduled start time so they can update their guest list.
What happens if a Host cancels or the minimum number of participants isn't reached?
Some group classes require a minimum number of participants to run.
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If a Host has to cancel an event (either due to low attendance or an emergency), they will contact you promptly.
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You will be offered the choice of a full (100%) refund or a free reschedule to an alternative date.
On de day of the event
What do I need to bring or wear?
Every experience is unique! Each listing page has a specific section detailing exactly what you should wear (e.g., comfortable clothing for movement workshops) and what you should bring (e.g., a notebook, water bottle, or yoga mat).
And in case of doubt, you are always welcome to reach out to the host.
Can I bring a friend who hasn't booked?
Because venue spaces are limited and Hosts prepare exact quantities of materials in advance, only registered guests with a confirmed booking are permitted to attend. If a friend wants to join you, please have them book their spot through the platform.
Have more questions?
We are here to help! If you have any technical issues booking through the platform or have a general question, feel free to drop us a line at pragueconnectwomen@outlook.com.